Frequently Asked Questions

1. Registration and payments

How can I become a participant?

How to get to my registration page?

What to do if you forgot your login/ password?

How can I pay?

Types of payment

How can I get financial documents (receipts, Attendance certificate and invoice)

How to know that my payment is accepted?

How can book a hotel room or other additional services?

How can I obtain a visa?

How can I cancel my registration in the Congress?

2. At the Congress

Where is the Congress held and how can I get there?

What is the procedure of registration?

How can I get the Congress schedule?

Where I can get more information and help?

1. Registration and payments

How can I become a participant?

Registration for the Congress is provided on-line. 

You have to go to the “Online registration” page. Press the button "Registration" and fill in all the necessary on-line forms. Personal information, received from you in the process of Congress registration will be not given to the third person without your agreement and will be used only for effective organization of your participation in the Congress. After receiving your application we will immediately send you the confirmation letter with your login and password. Back to top

How to get to my registration page?

After receiving the confirmation letter with your login and password you go back to the “Online registration” page and fill in login/password in the fields in section “Personal area”. 

In case you fail with on-line registration or have any questions, please, do not hesitate to contact Monomax Service Agency by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. Back to top

What to do if you forgot your login/password?

If your personal login/password was lost, you should go back to the “Online registration” page and enter the section “Login/password reminder”. On the next page you should fill in the e-mail that you indicated during the registration. We will send your login/password to this e-mail. Back to top

How can I pay?

All payments (hotel accommodation, visa support or additional services) can be done separately. To return to the personal payment page to fulfill the rest of payment, the participant should use his login and password and enter his Personal area.

Step 1: Go to the Orders and payments section. Choose the services that you want to pay for at the moment.

Step 2: Select a type of payment.

Step 3: Fill in your credit card information or print a receipt (a bill). Pay the receipt. Back to top

Types of payment

The payments can be done in three different ways: 

1. Payment via Credit card

2. Payment by Bank transfer

3. Internet payment

More payment information you can find on this site in the “Payment information” section. Back to top

How can I get financial documents (receipts and invoice)?

You can get the original invoice at the check-in desk at the Congress. Feel free to contact the Secretariat for any questions. We also can send you the documents by regular mail. Back to top

How to know that my payment is accepted?

We will immediately send you the confirmation that your payment is accepted by e-mail after we receive the payment. Back to top

How can I book a hotel room or other additional services?

Hotel accommodation, individual transport services, cultural program, visa support can be ordered at the Personal area of the participant in the same way as the registration fee. You need to select the appropriate option, method of payment, print and pay the bill. Back to top

How can I obtain a visa?

Congress Service Agency Monomax PCO provides participants with the tourist visa support papers (invitation and hotel voucher). Monomax PCO has reference number of the Russian Ministry of Foreign Affairs. Visa support documents are issued based on a personal information submitted by each participant during the registration on this web site (“Visa Support section”) or on your e-mail request sent to: This email address is being protected from spambots. You need JavaScript enabled to view it.. Monomax PCO provides visa support papers ONLY after receiving hotel accommodation pre-payment or the hotel confirmation booked on your own! 

As a rule we provide participants with documents for obtaining tourist visa, but if for any reason you need business visa support letter for your trip please note that it takes at least one month and a half to obtain it. You can find more information about obtaining a visa, all the requirements, prices and business visa form on “Visa support” page. Back to top

How can I cancel my registration in the Congress?

If the participant would like to cancel his attendance at the Congress the notification letter together with the request for the reimbursement of the registration fee should be sent to the Congress Secretariat by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.. All refunds will be made within 2 weeks after the Congress has been finished. Back to top

2.  At the Congress

Where is the Congress held and how can I get there?

You are welcome to find detailed information about the Congress venue at the website in the section "Venue". Back to top

What is the procedure of registration at the Congress?

After you arrive to the venue please come to the registration desk to get a badge that you should wear at the conference for it serkit that includes a Program of the events, a note-book, a pen and information materials. At the Congress all the registered participants are served coffee in the venue foyer. Admission is by the badges only. Back to top

How can I get the conference schedule?

You will be able to find more detailed information about the schedule on the Congress website in the section "Program" soon. Back to top

Where I can get more information and help?

For more detailed information you may contact secretariat. 

If you have any questions about the on-line registration and services booking you can visit the page “Contacts” on the website where the list of our personnel in charge including their positions and full contacts is available. If you have any questions about the Program and conference schedule please contact the Organizing Committee. Back to top